RETURN AND EXCHANGE POLICY

At evvoli your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold product/s within three (3) days from the date of collection or Home Delivery of the product/s. The return & exchange is subject to the following terms and conditions.

For Return & Exchange of product/s, Customers can visit any nearest evvoli Store in UAE, call evvoli Helpline Number (+971 58 253 1800), or e-mail us on support@evvoli.ae for assistance.

  1. The product/s should be accompanied by the original Sales Invoice for Return and Exchange.
  2. The product/s must be in unused condition, with all the original packaging material, accessories, manuals, registration cards, free of cost (FOC)/bundled product/s and promotional vouchers.
  3. The Return and Exchange are not applicable :
    1. If the packaging is incomplete or product damaged or scratched.
    2. Customized/special order product/s cut cable/wire, apparels, personal care, and hygiene product/s.
    3. Online Activation Code is scratched or redeemed.
    4. If the VAT is refunded against the Invoice.
  4. If the packaging has minor soiling or is opened and the product is not defective, unused, with no visible scratches or marks observed on the product or the packaging; the product will be taken back with a Restocking Fee of a minimum of 15% or as applicable while making return or exchange. For Major/Medium Home Appliance/s and Large panel/s, the restocking fees will apply after the review of the authorized service partner.
  5. If the product returned, has any data or information stored in the memory or storage device, Evvoli will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.
  6. Product/s purchased through credit/debit card will be refunded ONLY to the same credit/debit card used for the transaction.
  7. Service, delivery, and installation charges are non-refundable once performed and acknowledged by the Customer.
  8. Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision.
X